Background

Travel Foundation is a charity committed to ensuring tourism benefits both people and the environment. They work collaboratively with businesses and governments to create practical solutions that maximise positive impacts and minimise the negative ones in tourism destinations.

Challenge

Travel Foundation sought to outsource their IT management to relieve their Head of Finance & Operations, who was previously managing IT responsibilities. The charity needed expert guidance to modernise their IT infrastructure and services, all while staying within a limited budget.

Solution

Assured Digital Technologies provided a cost-effective solution tailored to Travel Foundation’s needs through our ‘Top Up’ IT Support Credit System. This innovative model gives them access to enterprise-level IT support and services on a pay-as-you-go basis, avoiding the burden of expensive long-term contracts. Alongside this, we offered an on-site ‘IT Clinic’ service, where an engineer visits their office to address a compiled list of IT issues. This ensures efficient use of their IT budget by resolving multiple problems in a single visit.

Result

By investing us, Travel Foundation have seen a reduction in IT support problems and costs, allowing the Head of Finance & Operations to concentrate on their daily tasks. Travel Foundation now have the reassurance of having an enterprise level IT support provider on hand, including a Bristol based team of helpdesk engineers to help with any of their IT support queries.

“As we are a small team and do not have an IT department, it’s great to use a company like Assured Digital Technologies where we can get help and advice. We pay using a top up credit type service which suits our needs. The staff over the phones are always helpful and try to fix any problems we have as quickly as possible. “

Administration Officer, Travel Foundation