Background

One Care is a GP-led organisation representing and supporting over 80 GP practices across Bristol, North Somerset, and South Gloucestershire. Established in 2014, One Care serves around 1 million patients, providing essential healthcare services to the community.

Challenge

In the healthcare sector, system downtime must be minimised or eliminated to ensure seamless service delivery. One Care sought an IT solution to protect them from unnecessary downtime and maintain service continuity. The challenge was to debunk the misconception that IT system failures are inevitable and to implement measures that prevent system errors or faults from disrupting healthcare services.

Solution

Assured Digital Technologies (ADT) provided One Care with comprehensive 24/7 proactive infrastructure monitoring and support using a combination of in-house and third-party tools. These systems monitor the entire IT network, including connectivity, on-premise, and cloud servers, utilising proactive and intelligent tools that detect potential hardware and software failures before they occur. ADT’s in-house-developed firewall monitoring solution, integrated directly with our IT service desk system, enhances security monitoring and data protection. This setup enables swift and proactive fault resolution, often preventing issues before they impact critical service delivery — frequently without the client even being aware of a potential problem or catastrophe.

Result

By partnering with Assured Digital Technologies and leveraging our infrastructure monitoring solutions, One Care has experienced a significant reduction in downtime. They can confidently maintain an optimally functioning network with robust data security and business continuity, ensuring uninterrupted delivery of essential healthcare services.

“Great service as always, best IT support and consultancy company I have worked with. I have probably worked with well over 50 over a period of 20 years”