Background

Founded in 2017, Stephenson Law challenges the legal industry by offering unparalleled service and expertise without the typical corporate stuffiness. From strategic legal advice to supporting day-to-day matters, Stephenson Law deals with a host of clients from startups to in-house legal, procurement and privacy teams.

Challenge

Stephenson Law sought a local IT solutions provider to deliver a more structured IT strategy that would enhance security and streamline operations. As a law practice, they needed to ensure their security measures were robust and fit for purpose.

Solution

In order to bolster security, we recommended upgrading their current Office 365 subscriptions to Microsoft 365 to provide domain security, including centralised control of all Stephenson Law user accounts, and management of all company devices.  

In addition to the above improvements, we proposed that Stephenson Law engaged in a Managed IT service that includes fixed rate proactive IT support based on the number of users.  This model is in use with other customers and has been designed to deliver the best possible experience with a proactive approach. The Service Desk is always manned by members of the technical support team and we have tried and tested systems and processes in place to ensure the highest possible levels of up-time, and fault resolution. As part of our Managed IT package clients also receive quarterly service reviews and annual technology reviews to ensure the best service is being delivered and the IT strategy is regularly reviewed and adapted. 

Results

As a result of taking us on as their Managed IT provider, Stephenson Law now benefit from a proactive approach to IT support with issues often being spotted before they become disruptive. Stephenson Law can relax knowing that their IT is well looked after by a knowledgeable, personable team. What’s more, due to the geographical flexibility of the implemented security enhancements, a member of the Stephenson Law team has been able to permanently move and work overseas with no concerns to the security of company or customer data.

“Putting an effective IT infrastructure in place is challenging, particularly for a fast-growth business.  We have confidence in the team to resolve issues as soon as possible and be pro-active in preventing issues from arising.  Mario and his team act as an extension to our team which we regularly call on. They are always helpful and Mario meets with me every quarter to check in on the relationship between the two of us and to see how they can help us become more secure and IT savvy. They have provided us with more than just a helpdesk, but an IT partner who understands our business and the ways in which we need to develop our IT to help us to continue working efficiently.”

Practice Manager, Stephenson Law