We aim to provide all clients with the best possible customer service experience. However in the unlikely event you are not completely satisfied with the service you have received please contact us as soon as possible.
To do this please follow the process as described on this page.
Making a complaint
Please provide us with details of your contact information along with the reason and an explanation of the nature of your complaint.
We can be contacted by phone, post or email:
Call us on 0330 055 2678
Write to: Assured Digital Technologies, The Quorum, Bond Street South, Bristol BS1 3AE
Email: [email protected]
Response
We will ensure that we listen to your concerns and respond to any complaints in accordance with our complaints policy. We will respond to any complaints within 2 working days.
Escalation
If you do not receive a satisfactory initial response to your complaint by speaking to a member of our team then please ask for your enquiry to be escalated to the Service Operations Manager.
Independent Adjudication
In the unlikely event of a complaint not being resolved within eight weeks of receipt you may refer your complaint for independent adjudication through Alternative Dispute Resolution (ADR.). We are registered with the Ombudsman Services for Communications, who provide this service to you free of charge.
The contact details are:
Website: http://www.ombudsman-services.org
Phone: 0330 440 1614
Textphone: 0330 440 1600
Post address: Ombudsman Services: Communications PO Box 730, Warrington WA4 6WU