Teams and Voice Calling

Seamlessly integrate Microsoft Teams Calling, powered by Gamma Horizon, to unify voice, video, and messaging services within a single interface, enhancing organisational collaboration and productivity.

Features:

• Unified Voice, Video, and Messaging: Integrate all communication channels into one platform.
• Enhanced Collaboration: Foster teamwork across departments with unified tools.
• Seamless Integration: Enable a smooth transition and uninterrupted communication across platforms.

Leverage our cloud-based telephony system, which offers flexibility, cost savings, and high-quality voice services, all powered by Gamma Horizon.

Features:

• Elimination of Traditional Phone Lines: Reduce costs and complexity.
• Scalability: Grow your communication capacity effortlessly as your business expands.

Improve customer interactions with call management features, including intelligent call routing, call-back options, voicemail, and auto-attendants.

Features:

• Intelligent Call Routing: Direct calls efficiently to the appropriate team members.
• Call-Back Capabilities: Enhance customer experience with call-back options, allowing customers to maintain their position in the queue without waiting on hold.
• Voicemail and Auto-Attendants: Streamline call handling with automated systems that ensure efficient response times.
• Call Queues: Manage high call volumes efficiently to reduce customer wait times.

Optimise your contact centre with advanced call routing, real-time analytics, and customer engagement tools, enhancing both customer experience and employee efficiency.

Features:

• Seamless Integration: Ensure your contact centre works flawlessly with your existing systems.
• Advanced Call Routing: Improve customer service with dynamic call distribution.
• Real-Time Analytics: Monitor and enhance contact centre performance.
• Customer Engagement Tools: Increase interaction quality through integrated engagement options.
• Call Classifications: Classify every call, email, and web chat interaction with customisable options to understand customer contact reasons and improve service.

Automate outbound campaigns, ensuring efficient handling of marketing and follow-up calls.

Features:

• Automated Campaign Dialling: Increase outreach efficiency with automated dialing.
• Follow-Up Call Management: Maintain contact with leads through efficient follow-ups.
• Campaign Efficiency: Enhance the effectiveness of marketing campaigns by automating the dialing process.

Streamline communication with inbound and outbound SMS capabilities, including integration with social media platforms like WhatsApp.

Features:

• SMS Capabilities: Enable effective communication through SMS for both inbound and outbound messaging.
• Social Media Integration: Connect with customers on platforms like WhatsApp for seamless engagement.
• Inbound and Outbound SMS: Communicate effectively using text messaging for a range of customer service needs.

Prioritise data protection with robust encryption and industry compliance, safeguarding your communication infrastructure.

Features:

• PCI-Compliant Payment Processing: Secure customer transactions with compliance standards.
• Data Encryption: Protect sensitive information with advanced encryption methods.
• Industry Regulations Compliance: Ensure adherence to relevant industry standards, maintaining trust and legal compliance.

Benefit from proactive maintenance and 24/7 support for all your communication solutions, ensuring minimal downtime and disruptions.

Features:

• Round-the-Clock Support: Access 24/7 assistance for any communication issues.
• Proactive Maintenance: Prevent problems before they affect your operations.
• Minimised Downtime: Ensure that your communication systems run smoothly with minimal interruptions.

Enhance your team’s efficiency with comprehensive training and adoption programmes, ensuring they fully utilise Microsoft Teams Calling and contact centre solutions.

Features:

• Comprehensive Training Programs: Empower your team with in-depth training sessions.
• Adoption Support: Ensure smooth transition and full utilisation of new communication tools.
• Increased Productivity: Boost team efficiency by ensuring proficient use of new systems.